GOT QUESTIONS? WE GOT ANSWERS.

Basic Candle Care

There is so much love that goes in to creating all of our beautiful candles. Here are somethings to help you care fore them.

Candles should burn one hour for every one inch in diameter of the candle. This will avoid tunneling.

Always burn a candle within site, and keep away from flammable objects. Keep candles away from small children and pets.

Trim the wicks to keep your candle burning clean. You can do so when the candle is not lit in between burns. With all of our candles make sure to not burn candle to base of vessel to avoid risk of glass shattering or other issues.

When your vessel is empty, bring your clean ( see next topic) candle back for a refill.

If you have any questions feel free to reach out to us! christine.homebydesign@gmail.com

We hope you love your candle! - Christine, Owner & Maker

 

How to clean my vessel for my refill?

Glass & Ceramic Vessels - To clean add vessel to boil water. Wax and wicks will detach. Let sit til vessel and water cools, remove and rinse with lukewarm water to remove any remaining vessels.

Wood Vessels - For wood vessels use the free method. Place in freezer over night then remove next day. Use a spoon or other utensil to pop out wax. Our shop can clean vessels for an additional $10 fee.

How long will my order take to ship? Pre poured candles are ready to ship and typically done so within 3-5 business days. Personalize Your Pour and custom orders will vary, your order will typically ship within 5-7 business from purchase. This does not include holiday hours which are a bit longer due to the increase in your amazing orders.

Shipments go out on Monday of each week. We send alerts via email and text for status updates on order, keeping you informed of every stage of your pour!

Local pick up available.

COVID-19 Information: Your health and safety are our priority. All candles are poured in regularly cleaned environment. We are a small business, as in one person, limiting exposure to products. All orders are wiped down and sanitized prior to shipping. Your candles will arrive beautiful and clean! We know life is weird right now, but let’s protect each other, okay?

What are your candles made of? Just good stuff, friend. With a passion for sustainable products, most of our candles are made from up cycled and repurposed glass. We use locally sourced beeswax and soy wax and all of our fragrance and essential oils are 100% phthalate free, but it doesn’t stop there. We ensure that all of our sources materials are free of all harmful toxins and we’ve done our research.

Full of smell, free of toxins.

Here’s our NO NO LIST.

✖ Carcinogens: These are materials known or thought to cause cancer.

✖ Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer.

✖ Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects.

✖ Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs.

✖ Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion.

What we do have, quality, safe and good smellin’ candles you can enjoy with peace of mind. Do you do custom orders? Our niche is personalization and 80% of candles unique to you! But, yes…we do custom orders too! For special events, like weddings and other parties, shower gifts, private label and wholesale.

Visit our custom order link for more info.

 

How long do your candles burn? We love you long time. Seriously, though. We pride ourselves on a products that lasts long giving you more time enjoy our beautiful candles. Abigail’s Candles burns long and slow. Now we know you hate to see them go, but please do not burn completely to wick to avoid risk.

Our warning labels cover this. If you want us to refill it, we will. Just read below.

Do you do wholesale and white label orders?
Heck to the yeah we do! Shoot us an email at christone.homebydesign@gmail.com for more details on that.

Still have questions? Contact us.